I think the person who "jumped in the thread" was trying to help. The thread was taking on a bit of a negative tone, hence why the mod jumped in to keep it on track. The poster wanted to assure the members that there was an issue and it obviously wasn't that BWE was slacking or ignoring customers. It's easy for a bash fest to just take off sometimes, especially when emotions run high.
If indeed someone has an item in Richard's shop, I don't think this is the place to address the issue. Hopefully at some point the problem will be more public and we can ALL be better informed. Let's be thankful for this forum where information can be accessed freely.
I only jumped in because when I first read the post, I had assumed the worst. I imagine others might have been initially shocked as well. After doing some more investigating, it appeared that Richard was still with us.