I shipped it UPS and they had the gun for several weeks. I didn't know it when I shipped it, but they (Ruger) had a planned shut down that lasted several weeks. They repaired or replaced 7 items on the gun and didn't charge a dime. I don't have the list in front of me. I'm skeptical about their service because they said that they test fired the gun it was functioning fine. When I took it to the range it would fire it semi only, but I looked it over and the bolt rails ect were dry as a bone...Zero grease..well, after I put a dab of grease on the reails the baby ran like a champ. One thing that has me confused..they replaced the front site with a new one. I can't figure that one out. The old site was just fine and the new one looks identical unless there is some type of minor difference that I can't see. They returned the gun in a factory folder box with a new owners manuel. I've seen the boxes listed on several boards for $50.00-600.00 ea. I'd be surprised if they actually sell for that, but who knows.
TD