Battering ram NIB
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- Oct 13, 2015
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ive bought many guns and parts in the full auto market...most experiences have been great, some decent, few poor....a recent purchase from Spiwak has not gone so well. Enough so that i want to share it with you as to spread knowledge
gun is still on his website for you to look at. Its a Stemple/BRP STG 76 (or a Stemple 45 as he calls it)..$8,550 BRAND NEW
Gun arrived rusty(tube and shroud),non functional, stock weathered, barrel hacked up (visible through shroud) and barrel filthy(almost looked like fur inside the barrel). Mr. Spiwak says gun was shipped clean and that rust occurred during shipping. I wiped the rust with gun oil and while some came off, most didnt. I could feel it with my fingernail. This was not new rust.
Mr. Spiwak offered a refinish (Cerakote which i found unacceptable). He also offered to swap it for another twin gun he had (which i originally accepted, but later declined due to the 4 month wait and not knowing what id be getting on the 2nd gun). I accepted this gun and hoped Mr. Spiwak would pay to repair/refinish the gun. Mr. Spiwak had agreed to $150 to refinish the tube, but we had not discussed the rest of the guns refinish or the repair. I did not think this would be very much and it could be resolved.
Gun went to BRP. It was discovered it was missing a $5 part that can only come out from taking the trigger group apart(this means the gun never fired for Mr. Spiwak--HE SOLD A GUN HE NEVER TEST FIRED OR EVEN FUNCTION CHECKED). The rails screws went into the tube and were permanently locktited on. after drilling them out BRP discovered the rail was glued to the tube requiring extra work. Mr. Spiwak DID NOT CALL BRP ONCE TO DISCUSS WHAT WAS GOING ON WITH THE GUN. He was leaving it all to me to handle. I sent the invoice to Mr. Spiwak for $325 and asked him to please call BRP and pay it. Even though the barrel and stock were also not ''brand new'' i decided to let those 2 items go. The replacement barrel cost me $185 and i will refinish the stock myself.
in the end Mr. Spiwak agreed to pay me the $150 we discussed and would not even pay the $5 for the repair part. When his check arrived it was for $155.
These pics are after i oiled the gun, so the rust isnt as bad as it was when i first saw the gun. Rust is brown, not bright orange. i have more pics, but this gives you an idea...ive also got a video of it not functioning(bolt locked up and safety/selector floating around)
notice the hack on the barrel seen through the shroud--this is clearly visible through most of the shroud holes
here's 2 pics of the barrels--the hacked up one is what came on my gun, the new one is the replacement i paid $185 out of pocket for
my invoice for the repairs- notice how nice BRP is by lowering their price for the removal of the rail, $0 for chasing out the threads, $0 for testfiring the gun, $0 for the repair
Read this over very carefuly..this was sent for me to sign off on after i paid my money...it calls the gun a collector and does not guarantee function- open admitting the gun is not function tested...think about what this legal document means for your purchase.
Here's (2) consecutive emails from me and then him...notice how my ''collector gun'' is now NOT called a ''collector''...ask yourself why he does this switch?
Also notice how he grades the gun " the gun looked new to me'' no inspection to determine this...is this how you grade and advertise a gun? BRAND NEW was in his title for this sale
"" the rail was aluminum and had to be removed for the refinish...they are putting the rail back on the gun...the rail was not just put on the gun..it was glued onto the metal...you did give me a choice of another gun..true..after my form 4 was sent in already(it would have caused further issues and problems).....the refinish i thought we agreed that BRP was to do last we spoke..i know you said YES, then No then Yes to this on the 3 phone calls we had.
in the $325 shipping is not included...so that can run $150 w/ insurance...so id be out $325...($475 minus your $150 offer)....your gun said BRAND NEW in the title...i got a rusted gun that did not function and a barrel im being nice to accept as is....
your refinish was a painted finish(not a park finish)...and i will add that neither is an original finish for the gun..its a black oxide...ive got a brand new gun with a refinish job that will always be devalued for being refinished now.....
ive been the one handling this stuff...not you...you should have taken over and asked for the gun back and you should have had it repaired and reparked....im the one who called brp and made it easy for you....im the one who did 5 emails to get shipping done...and now im going to lose $325 on a gun that was advertised as BRAND NEW...that was rusted and non functional...
please reconsider...i dont think your being fair and i know BRP has been very fair about this stuff also......not asking for the world, just to get the gun that matches the description i bought from you....
""""""
""""I am sending you the attachment that I sent to you when you made your purchase. It says that you cannot have work done on your own and expect me to pay for it. You gave me a refinishing price of $150 and I said ok. If you had told me $270 I would not have approved it. There is very little steel area on your gun and you were charged a ridiculous price for the work. I could have done the same black finish. I have the other gun here and the finish is nothing special. You didn’t buy a collector gun so the refinish has no effect on the value. I bought the two guns as being new and they looked new to me. It is unfortunate that it was not as I advertised, but these things do happen and I offered to take it back.
If BRP has not yet returned the gun, get the length, width and height of the shipping box and approximate weight. I can send them a prepaid Fedex shipping label. I have my own insurance that will cover it.
I agreed to pay the $150 refinishing cost and not $270. You can’t change a price and expect me to go along with""""
I accept my decision to keep the gun
I accept my decision to send it to BRP (would you have it sent anywhere else?)
I know there are grey area's all over this and i also accept that.
I run a business....occasionally issues/problems come up. if a major issue on a $8,550 job came up I would immediately spring into action and tell the customer to sit back and i will handle it. I repair it using the best repair person (not the lowest price), i send the customer emails/phone calls letting them know the progress of the repair. My goal is to turn than negative into a positive. Problems go away when you do this. I accepted a gun that was incorrectly rated as Brand new. Including a replacement barrel $500 would have made this all go away and I would be happy enough to let it go. The level of service and the quality i just find shocking. I want to educate as many people to this as possible. Ive got a beautiful gun thanks to Brian at BRP.
There are more details i could share, more pics, a video, more emails, phone conversations.....i didnt want to write a book (even though i sort of just did)....i tried to stick to the facts that cant be disputed..
the 2 things i want to come out of this are
#1 the way Mr. Spiwak rates the condition of his guns
#2 how its handled when there is an issue
gun is still on his website for you to look at. Its a Stemple/BRP STG 76 (or a Stemple 45 as he calls it)..$8,550 BRAND NEW
Gun arrived rusty(tube and shroud),non functional, stock weathered, barrel hacked up (visible through shroud) and barrel filthy(almost looked like fur inside the barrel). Mr. Spiwak says gun was shipped clean and that rust occurred during shipping. I wiped the rust with gun oil and while some came off, most didnt. I could feel it with my fingernail. This was not new rust.
Mr. Spiwak offered a refinish (Cerakote which i found unacceptable). He also offered to swap it for another twin gun he had (which i originally accepted, but later declined due to the 4 month wait and not knowing what id be getting on the 2nd gun). I accepted this gun and hoped Mr. Spiwak would pay to repair/refinish the gun. Mr. Spiwak had agreed to $150 to refinish the tube, but we had not discussed the rest of the guns refinish or the repair. I did not think this would be very much and it could be resolved.
Gun went to BRP. It was discovered it was missing a $5 part that can only come out from taking the trigger group apart(this means the gun never fired for Mr. Spiwak--HE SOLD A GUN HE NEVER TEST FIRED OR EVEN FUNCTION CHECKED). The rails screws went into the tube and were permanently locktited on. after drilling them out BRP discovered the rail was glued to the tube requiring extra work. Mr. Spiwak DID NOT CALL BRP ONCE TO DISCUSS WHAT WAS GOING ON WITH THE GUN. He was leaving it all to me to handle. I sent the invoice to Mr. Spiwak for $325 and asked him to please call BRP and pay it. Even though the barrel and stock were also not ''brand new'' i decided to let those 2 items go. The replacement barrel cost me $185 and i will refinish the stock myself.
in the end Mr. Spiwak agreed to pay me the $150 we discussed and would not even pay the $5 for the repair part. When his check arrived it was for $155.
These pics are after i oiled the gun, so the rust isnt as bad as it was when i first saw the gun. Rust is brown, not bright orange. i have more pics, but this gives you an idea...ive also got a video of it not functioning(bolt locked up and safety/selector floating around)
notice the hack on the barrel seen through the shroud--this is clearly visible through most of the shroud holes
here's 2 pics of the barrels--the hacked up one is what came on my gun, the new one is the replacement i paid $185 out of pocket for
my invoice for the repairs- notice how nice BRP is by lowering their price for the removal of the rail, $0 for chasing out the threads, $0 for testfiring the gun, $0 for the repair
Read this over very carefuly..this was sent for me to sign off on after i paid my money...it calls the gun a collector and does not guarantee function- open admitting the gun is not function tested...think about what this legal document means for your purchase.
Here's (2) consecutive emails from me and then him...notice how my ''collector gun'' is now NOT called a ''collector''...ask yourself why he does this switch?
Also notice how he grades the gun " the gun looked new to me'' no inspection to determine this...is this how you grade and advertise a gun? BRAND NEW was in his title for this sale
"" the rail was aluminum and had to be removed for the refinish...they are putting the rail back on the gun...the rail was not just put on the gun..it was glued onto the metal...you did give me a choice of another gun..true..after my form 4 was sent in already(it would have caused further issues and problems).....the refinish i thought we agreed that BRP was to do last we spoke..i know you said YES, then No then Yes to this on the 3 phone calls we had.
in the $325 shipping is not included...so that can run $150 w/ insurance...so id be out $325...($475 minus your $150 offer)....your gun said BRAND NEW in the title...i got a rusted gun that did not function and a barrel im being nice to accept as is....
your refinish was a painted finish(not a park finish)...and i will add that neither is an original finish for the gun..its a black oxide...ive got a brand new gun with a refinish job that will always be devalued for being refinished now.....
ive been the one handling this stuff...not you...you should have taken over and asked for the gun back and you should have had it repaired and reparked....im the one who called brp and made it easy for you....im the one who did 5 emails to get shipping done...and now im going to lose $325 on a gun that was advertised as BRAND NEW...that was rusted and non functional...
please reconsider...i dont think your being fair and i know BRP has been very fair about this stuff also......not asking for the world, just to get the gun that matches the description i bought from you....
""""""
""""I am sending you the attachment that I sent to you when you made your purchase. It says that you cannot have work done on your own and expect me to pay for it. You gave me a refinishing price of $150 and I said ok. If you had told me $270 I would not have approved it. There is very little steel area on your gun and you were charged a ridiculous price for the work. I could have done the same black finish. I have the other gun here and the finish is nothing special. You didn’t buy a collector gun so the refinish has no effect on the value. I bought the two guns as being new and they looked new to me. It is unfortunate that it was not as I advertised, but these things do happen and I offered to take it back.
If BRP has not yet returned the gun, get the length, width and height of the shipping box and approximate weight. I can send them a prepaid Fedex shipping label. I have my own insurance that will cover it.
I agreed to pay the $150 refinishing cost and not $270. You can’t change a price and expect me to go along with""""
I accept my decision to keep the gun
I accept my decision to send it to BRP (would you have it sent anywhere else?)
I know there are grey area's all over this and i also accept that.
I run a business....occasionally issues/problems come up. if a major issue on a $8,550 job came up I would immediately spring into action and tell the customer to sit back and i will handle it. I repair it using the best repair person (not the lowest price), i send the customer emails/phone calls letting them know the progress of the repair. My goal is to turn than negative into a positive. Problems go away when you do this. I accepted a gun that was incorrectly rated as Brand new. Including a replacement barrel $500 would have made this all go away and I would be happy enough to let it go. The level of service and the quality i just find shocking. I want to educate as many people to this as possible. Ive got a beautiful gun thanks to Brian at BRP.
There are more details i could share, more pics, a video, more emails, phone conversations.....i didnt want to write a book (even though i sort of just did)....i tried to stick to the facts that cant be disputed..
the 2 things i want to come out of this are
#1 the way Mr. Spiwak rates the condition of his guns
#2 how its handled when there is an issue
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