Graf von Spee
Banned
So on 22nd November 2011 I placed an order on the phone for a Savage 10FP rifle from Midwest Hunter Outlet, for $503.99 and they told me it wouldn't be but a week or so and the rifle would be at the store of the FFL dealer I picked (they already had him on file).
After a week I called to inquire if there was a problem with my order and they said that somebody else had snagged the last one by ordering just before me and that it would only take a week or so for more to come in and they would ship the rifle out ASAP. At this point I noticed that the price on their website had since changed to $631 dollars.
I had a conversation with them on the 22nd of December, stressing that it had been an entire month and I had not received my rifle. I did not mention the FTC’s Mail or Telephone Order Merchandise Trade Regulation Rule but it was in my mind and I sort of implied about "the rule" by referring to the fact, "it has now been thirty days and I don't have my item..." They said it would only be upwards of one more week and then I would have it... I consented to the delay/extension of time allowed (FTC regulations allow a business 30 days from the time an order is made to ship the order, unless otherwise agreed/specified by the customer, otherwise a FULL and total refund must be made).
I have yet to hear from them and my rifle is not at the FFL, after googling and reading about them I have discovered they have a D- rating from the Better Business Bureau, and that there are a half-dozen threads on twice as many forums devoted to people who have been ripped off by this company.
It seems they do not intend to deliver my Savage 10FP rifle, certainly not at the originally contracted price of $503.99 when the price on their site is now $631 dollars.
It has occurred to me that their "15% restocking fee for canceled orders" is a crucial part of their scam operation.
They offer very attractive low prices, below anybody else, enticing business from price conscious consumers. Customers place orders and the store pledges to fulfill the order and ship the item within a week... Days turn into weeks, weeks turn into months, after 4-8 weeks most customers, in disgust, cancel their orders, incurring a 15% restocking fee that they do not realize is invalid and in these circumstances (under federal law), illegal.
I intend to call them up at the start of business this coming week and offer them one last chance to honor our contract. If they give me any gruff or if they even utter the words "restocking fee" I will be contacting the FBI, the FTC, the Ohio state attorney general, and the state attorney general in the state in which they operate, along with local law enforcement/fraud division in the city in which they are located.
It is my opinion, from everything I have read on this company, that they do very little actual business and that most of their revenue probably comes from "restocking fees" on canceled orders for merchandise they never have in stock and never intend to actually sell or deliver to the customer.
Federal law declares that a merchant has 30 days to ship an item from the time the order is made, from what I have read of Midwest Hunter's Outlet/TGSCOM they have more cancelations than happy customers, and those few customers who receive their orders typically have to make a half-dozen phonecalls over a 30-45 day period, with some people having to wait up to 60 days to receive their order.
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
http://www.bbb.org/wisconsin/busine...upplies/tgs-com-inc-in-green-bay-wi-44039424/
I have no intention of paying any sort of restocking fee. I will either receive my rifle at the originally contracted price, or I will receive a cancelation of the order without incurring any sort of bogus restocking fee. I refuse to accept that they have to "restock" something that was never in stock in a situation that federal law states I am entitled to a full refund.
If they want to push me I will involve the FBI, local authorities, and state consumer protection personnel in both states and then give the details as to how I think the TGSOM scam operates.
Anybody else have any dealings with this terrible outfit?
After a week I called to inquire if there was a problem with my order and they said that somebody else had snagged the last one by ordering just before me and that it would only take a week or so for more to come in and they would ship the rifle out ASAP. At this point I noticed that the price on their website had since changed to $631 dollars.
I had a conversation with them on the 22nd of December, stressing that it had been an entire month and I had not received my rifle. I did not mention the FTC’s Mail or Telephone Order Merchandise Trade Regulation Rule but it was in my mind and I sort of implied about "the rule" by referring to the fact, "it has now been thirty days and I don't have my item..." They said it would only be upwards of one more week and then I would have it... I consented to the delay/extension of time allowed (FTC regulations allow a business 30 days from the time an order is made to ship the order, unless otherwise agreed/specified by the customer, otherwise a FULL and total refund must be made).
I have yet to hear from them and my rifle is not at the FFL, after googling and reading about them I have discovered they have a D- rating from the Better Business Bureau, and that there are a half-dozen threads on twice as many forums devoted to people who have been ripped off by this company.
It seems they do not intend to deliver my Savage 10FP rifle, certainly not at the originally contracted price of $503.99 when the price on their site is now $631 dollars.
It has occurred to me that their "15% restocking fee for canceled orders" is a crucial part of their scam operation.
They offer very attractive low prices, below anybody else, enticing business from price conscious consumers. Customers place orders and the store pledges to fulfill the order and ship the item within a week... Days turn into weeks, weeks turn into months, after 4-8 weeks most customers, in disgust, cancel their orders, incurring a 15% restocking fee that they do not realize is invalid and in these circumstances (under federal law), illegal.
I intend to call them up at the start of business this coming week and offer them one last chance to honor our contract. If they give me any gruff or if they even utter the words "restocking fee" I will be contacting the FBI, the FTC, the Ohio state attorney general, and the state attorney general in the state in which they operate, along with local law enforcement/fraud division in the city in which they are located.
It is my opinion, from everything I have read on this company, that they do very little actual business and that most of their revenue probably comes from "restocking fees" on canceled orders for merchandise they never have in stock and never intend to actually sell or deliver to the customer.
Federal law declares that a merchant has 30 days to ship an item from the time the order is made, from what I have read of Midwest Hunter's Outlet/TGSCOM they have more cancelations than happy customers, and those few customers who receive their orders typically have to make a half-dozen phonecalls over a 30-45 day period, with some people having to wait up to 60 days to receive their order.
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
http://www.bbb.org/wisconsin/busine...upplies/tgs-com-inc-in-green-bay-wi-44039424/
I have no intention of paying any sort of restocking fee. I will either receive my rifle at the originally contracted price, or I will receive a cancelation of the order without incurring any sort of bogus restocking fee. I refuse to accept that they have to "restock" something that was never in stock in a situation that federal law states I am entitled to a full refund.
If they want to push me I will involve the FBI, local authorities, and state consumer protection personnel in both states and then give the details as to how I think the TGSOM scam operates.
Anybody else have any dealings with this terrible outfit?