Seems like the same outfit. I won't spend another cent with them after getting screwed around by them. Gave them several years to make it right too.
12/15/2013 8:59:57 AM CST
CANIS Design Group is a dealer for Texas AK Designs, so is Cobra's Custom and Seraphim Tactical.
While it's true MSA had issues in the past. Between one of the owners passing away (leaving just myself), Paypal seizing our account, Ben Cannon of GunPal about bankrupting us from his ponzi scheme holding vendors and customers money (google GunPal for the whole story) and my design (Bill Davis) engineer passing away from cancer (December 2010 during the Valmet adapter introduction) I had a rough time getting leveled out. People expected more than what I (as the only employee left) was capable of at the time. In short it was a cluster fuck. My focus was on righting what I could and putting out what fire I could. I was working 60-80 hours a week with two jobs on top of what time I put into MSA. So some correspondence took longer than others and people got upset. Are they justified, you betcha.... but it was what it was. I was focused on purchasing our own machinery in house and that's what I did..... But that is the past and a lot has changed which is why you don't see posts like this anymore. TAKD pulled through the restructure and employees were hired to help me keep my sanity.
Since then things have been a lot different, we have delivered a few thousand adapters to happy customers and added dealers.
So do we still have Customer Service issues??? No but sometimes yes. As long as you understand we are not Brownells or Magpul, we have a set production schedule that involves outsourced work and we ship in order received you're gonna be fine (that has never changed even back when MSA first started and had a exemplary reputation, before the trouble). l always suggest email us to ask if in stock or shipping time frame we are happy to answer there are more people here to help, it's not a one man show like it was in the past, plugging fingers in a leaky dam only to not have enough fingers and toes. I say this because it surprises me how many people think the "Place order now" button ( as seen on our site) and think it reads "In Stock" In the description it also says "Due to extremely high demand, these sell as fast as we can make them and are shipped on a first come first serve basis." Not sure how much more clear it can be, yet still we get people posting "Their website said it was in stock"
It's best the customer is literate, can read/comprehend instruction manuals and doesn't over estimate their gunsmith capabilities. Seems logical but if you read the amount of post saying "why doesn't this Korean (read non USGI compliant rip off POS) AR magazine not work in the adapter" or that "their IMI Spec Adapter don't work in my non IMI Spec Golani clone" pretty much means they didn't read and comprehend. Also it helps if you're not a keyboard commando who likes trolling and drama, we are not the company for you, we will tell you to go "piss in a fan" PDQ.
I know it sounds bad but I've had one to many dealings with people who just shouldn't own, much less, operate a firearm. One of my personal favorites is the customer who couldn't install a stock adapter because WE didn't provide the tools to do so. Screwdriver, Allen wrench and file.... I can say with confidence, he did not have a pleasant experience. He paid $35 (special sale) for a $59 retail part and had the audacity to go post how bad of a business we are because we didn't give him tools. But makes no mention of us calling him at 9pm going out of our way to help explain how to install the adapter and walk him through the design. The forum pretty much ate his ass and the mods banned him.
If anyone has or have an issue and it's brought to my attention it will get taken care of. As I posted in another thread to JoshAshton. Josh stated he had trouble with an adapter order, non receipt. After searching records the only order Josh had placed was for a stock adapter and trigger set, both of which he acknowledged to have received in a timely fashion. Coincidental this order was place nine months after the alleged adapter order. Currently we are still awaiting some verification of the transaction so we can address the claim. It's almost a month later and we have yet to hear back from him, we've messaged him a time or two to follow up. If we do and the claim is validated he will be taken care of.
Nathan May
Texas AK Designs